Get help with your online purchase at Kvik.es here.
Contact our Customer Care team
Live chat (click on the icon in the bottom right corner)
Email: customercare@kvik.es
Complaint form: Click here.
Return form: Click here.
Ordering
Have you purchased on Kvik.es and have questions about your online order? Contact our Customer Care if you can't find the answer to your online order question here.
Please note! If you have purchased via one of our physical stores, please contact the store regarding questions about your purchase.
Delivery
Do you have questions about the delivery of your online order? If your question is not answered here, simply start a chat with our customer service team.
Returns
Do you need to return an online order?
Simply fill out the enclosed return form, purchase a return label and wrap the parcel securely.
Find our Returns Portal here, where you can purchase a shipping label for your return.
Damaged or incorrect goods
Even though we do our best, we sometimes experience that goods are damaged during transport or that they do not live up to your expectations.
If you have purchased from Kvik.es and experience damage, errors or defects, please fill out our online complaint form
Please note! If you have purchased the product in one of our physical stores, you must contact the store.
Payment
Are you experiencing problems with your payment? Read the frequently asked questions here or contact our Customer Care team.
General questions
Here are the answers to some general questions. If you can't find an answer to your question here, you can always start a chat with us so we can try to help you directly.